FAQs
- Ordering
Q: How do I place an order?
A: To place an order, simply select the items you want to purchase, choose the quantity, and click “Add to Cart.” Once you’re ready to checkout, go to your cart, review your order, and complete the payment process.
Q: Can I modify my order after it has been placed?
A: Unfortunately, once an order has been placed, it cannot be modified. However, you can cancel the order or contact us at office@outofsouthafrica.com.
Q: How do I check the status of my order?
A: You can check the status of your order by logging into your account and viewing the "My Orders" section. We will also send you updates via email.
- Shipping & Delivery
Q: What shipping options do you offer?
A: We offer several shipping options, including standard and express shipping. Shipping costs and estimated delivery times will vary based on your location and the option you choose during checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary based on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the shipping provider’s website.
- Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns page for detailed instructions.
Q: How long does it take to receive a refund?
A: Refunds will be processed within 5-7 business days after we receive the returned items. The refund will be credited back to your original payment method.
Q: Can I exchange an item?
A: Yes, exchanges are available for certain products. Please contact our customer service team for assistance.
- Payments & Promotions
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure methods. All transactions are securely processed.
Q: Do you offer discount codes or promotions?
A: Yes, we regularly offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers.
Q: Can I apply more than one discount code?
A: Unfortunately, only one discount code can be applied per order.
- Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at office@outofsouthafrica.com.
- Miscellaneous
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various amounts. They can be purchased directly on our website.
Q: How can I stay updated on new products and offers?
A: You can sign up for our newsletter, follow us on social media, and check our website regularly for the latest updates on new products, promotions, and special offers.
If you have any additional questions, feel free to contact us at office@outofsouthafrica.com. We're happy to help!