Terms of Service

Summary of Terms of Service

The Terms of Service provide an overview of our services on www.outofsouthafrica.com. Our offers are exclusively for consumers making purchases for private purposes.

1. Contract Conclusion: By placing an order on the website of OOSA Distribution & Design GmbH, you declare that you are acting solely for private purposes. Your contract partner is OOSA Distribution & Design GmbH. The contract becomes effective by clicking the purchase button and receiving the order confirmation. We reserve the right to reject or cancel orders generated by automatic programs or third-party services.
2. Prices, Shipping Costs, and Delivery Conditions: The prices stated at the time of order are final prices, including applicable VAT. Shipping costs are generally not covered by OOSA Distribution & Design GmbH unless explicitly stated in the order. Additional shipping costs may apply for orders below the minimum order value. You will be informed of the amount before placing your order, and further information can be found in the detailed Terms of Policy.
3. Payment Methods: Various payment options are offered, such as credit card or PayPal. The available payment methods at the time of order may vary, and you will be informed of the specific options before placing your order.
4. Use of Vouchers: Promotional vouchers issued as part of advertising campaigns or gift vouchers that can be purchased can also be redeemed during the order process. The specific conditions of the voucher apply.
5. Right of Withdrawal: As a consumer, you have a statutory right of withdrawal. This means you can cancel this online contract within 14 days of receiving the goods without providing any reason by 1) notifying us (e.g., via email or mail) that you wish to cancel the contract and 2) returning your order to us. Further information about the withdrawal process can be found in the Terms of Service.
6. Refunds: Any refunds will be made automatically in the same way you originally paid.
7. Potential Complaints: We have a reporting and complaint procedure for reviewing potentially illegal content. If you disagree with our decision, various legal remedies are available to you.
8. Miscellaneous: Your statutory warranty rights apply. Further information can be found in the Terms of Service.

Terms of Service (ToS) for Orders on www.outofsouthafrica.com

Below are our Terms of Service, which form the basis for all services provided on www.outofsouthafrica.com. The offers on our website www.outofsouthafrica.com are exclusively for consumers who are purchasing for a purpose that cannot be attributed to their commercial or professional activity. We offer you a personalized shopping and service experience tailored to your interests and needs. On www.outofsouthafrica.com, we sell products from South Africa made by South African manufacturers.

1. CONTRACT CONCLUSION AND PRODUCT DELIVERY
• By placing an order, you declare that you are acting solely for private purposes.
• Contracts via www.outofsouthafrica.com are concluded exclusively in English or German. Your contract partner is OOSA Distribution & Design GmbH, Steinsdorfstr. 10, 80538 Munich.
• By clicking the "Buy Now" button, you submit a binding order for the items in the shopping cart. We confirm receipt of your order immediately by email after the order is placed. A binding contract is concluded upon receipt of the order confirmation. Please note that the ordered goods will be shipped once full payment of the purchase price and any applicable shipping costs have been received. Therefore, please transfer the purchase price immediately after receiving the order confirmation, but no later than within 7 days.
• We are not obliged to deliver the ordered goods in exceptional cases if we have properly ordered the goods ourselves but were not supplied correctly or on time (congruent covering transaction). The prerequisite is that we are not responsible for the unavailability of the goods and that we have informed you of this circumstance immediately. Additionally, we must not have assumed the procurement risk of the ordered goods. In case of non-availability, we will promptly refund any payments you have made.
• We do not assume the risk of having to procure ordered goods (procurement risk). This also applies to orders for goods that are only described by their type and characteristics (generic goods). We are only obliged to deliver from our stock and the goods ordered from our suppliers. Orders are delivered within Germany. If the delivery periods are specified in working days, these refer to all days from Monday to Friday, excluding public holidays.
• You will be informed of the delivery time on the respective product detail page and before placing the order.
• We reserve the right to reject or cancel an order if it was generated by software, a machine, a crawler, a spider, or other automated web programs or scripted behavior systems or by using third-party services that were used to place the order on your behalf.

1. PRICES, SHIPPING COSTS

• The prices listed at the time of order apply. The stated prices are final prices, meaning they include the applicable German VAT. The goods remain the property of OOSA Distribution & Design GmbH until full payment of the purchase price.
• Shipping costs are not covered by OOSA Distribution & Design GmbH unless explicitly agreed with you in writing.

1. PAYMENT

• We generally offer payment methods such as credit card, invoice, and PayPal. We reserve the right to not offer certain payment methods for each order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.
• In the case of purchase by credit card, your credit card account will be charged when the order is dispatched by us.
• When purchasing on account, you will be informed of the due date of the purchase price before the conclusion of the contract on the order summary page.
• You agree to receive invoices and credit notes exclusively in electronic form.

1. PROMOTIONAL VOUCHERS AND THEIR REDEMPTION

• Promotional vouchers are vouchers that cannot be purchased but are issued by us as part of advertising campaigns with a specific validity period.
• Promotional vouchers can only be redeemed once within the specified period and only during an order process. Certain brands may be excluded from the voucher promotion. Promotional vouchers cannot be used to purchase gift vouchers. Please note that promotional vouchers may be subject to a minimum order value.
• The value of the goods must at least match the amount of the promotional voucher. Any difference to a higher value of goods can be compensated with the available payment options. The value of a promotional voucher will neither be paid out in cash nor will it earn interest. The promotional voucher will not be refunded if goods are returned in whole or in part.
• Promotional vouchers can only be redeemed before the completion of the order process. Subsequent crediting is not possible. The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined unless we have agreed otherwise.
• If you used a promotional voucher for your purchase, we reserve the right to charge you the original price of the goods you keep if – due to your withdrawal – the total value of the order falls below or equals the value of the promotional voucher.

1. GENERAL TERMS AND CONDITIONS FOR OOSA GIFT VOUCHERS

• OOSA gift vouchers are issued by OOSA Distribution & Design GmbH. OOSA gift vouchers are not electronic money but unregulated stored value. This means that the gift cards are neither monitored by the relevant supervisory authority nor does the legal protection for electronic money apply. This means, in particular, that you have no right to request a refund in cash.
• OOSA gift vouchers can be redeemed at www.outofsouthafrica.com or the OOSA Store. An OOSA gift voucher cannot be used to purchase additional gift vouchers.
• The redemption of OOSA gift vouchers is limited to 5 (five) years from the date of purchase. Cash payout and reimbursement in case of loss or damage are not possible.
• OOSA gift vouchers are limited to a maximum value of €200 per OOSA gift voucher. Multiple OOSA gift vouchers can be redeemed for a purchase up to a maximum value of €200. Any remaining amount will be available for future purchases. The maximum value of OOSA gift vouchers that can be used per calendar month is limited to €5,000. The maximum value of OOSA gift vouchers that can be linked to your customer account per calendar month is limited to €5,000.
• The activation of the OOSA gift voucher usually takes place within 24 hours of purchase.
• OOSA gift vouchers can only be redeemed before the completion of the order process and cannot be credited to an order afterwards.
• If you cancel your order or return goods for which an OOSA gift voucher was used, the amount paid will be refunded to your OOSA gift voucher and will be available for future purchases. If you return goods that were partially paid for with an OOSA gift voucher, the purchase price for the remaining eligible products that could be paid for with the OOSA gift voucher will first be settled by redeeming the OOSA gift voucher, and any remaining balance will be refunded to the other payment method used.

1. LEGAL RIGHT OF WITHDRAWAL FOR OOSA PRODUCTS You have a legal right of withdrawal when purchasing OOSA products:
   We would like to inform you in advance that in the event of a return, you can use the return label, which is either included with your order or can be printed out from your customer account. If you do not have a printer, have difficulty downloading the return label, or need a new return label, you can also request one through our Customer Care (contact details below). Please help us avoid unnecessary costs by not returning the goods without a return label.
   Withdrawal Policy
   Right of withdrawal
   You have the right to withdraw from this contract within fourteen days without giving any reason.
   The withdrawal period is fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
   To exercise your right of withdrawal, you must inform us (OOSA Distribution & Design GmbH, Steinsdorfstr. 10, 80538 Munich, Germany, office@outofsouthafrica.com) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
   To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
   Effects of withdrawal
   If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
   We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
   You shall send back the goods or hand them over to us OOSA Distribution & Design GmbH, Steinsdorfstr. 10, 80538 Munich, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
   You will have to bear the direct cost of returning the goods.
   You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
   Model withdrawal form
   (If you want to withdraw from the contract, please fill out this form and send it back.)
   — To OOSA Distribution & Design GmbH, Steinsdorfstr. 10, 80538 Munich, Germany, office@outofsouthafrica.com:
   — I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
   — Ordered on ()/received on (),
   — Name of consumer(s),
   — Address of consumer(s),
   — Signature of consumer(s) (only if this form is notified on paper),
   — Date
   (*) Delete as appropriate.
   Exclusion of the right of withdrawal
   The right of withdrawal does not apply to contracts for:

• the delivery of goods that are not prefabricated and for the production of which an individual selection or provision by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
• the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
• the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
• the delivery of goods, if they were inseparably mixed with other goods after delivery due to their nature;
• the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
• the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
• the delivery of newspapers, magazines, or periodicals, with the exception of subscription contracts;
• the supply of digital content not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that he thereby loses his right of withdrawal.

1. LEGAL WARRANTY AND ADDITIONAL INFORMATION The statutory warranty rights apply. The statutory warranty rights apply without restriction. Further information on your rights can be found on the European Consumer Center website at https://www.evz.de/en/.
2. DISPUTE RESOLUTION We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
3. GOVERNING LAW The law of the Federal Republic of Germany applies to contracts between you and us, excluding the UN Sales Convention (CISG). The statutory provisions on the limitation of the choice of law and the applicability of mandatory regulations, particularly of the state in which you have your habitual residence as a consumer, remain unaffected.
4. SEVERABILITY CLAUSE If any provision of these Terms of Service  is invalid, this does not affect the validity of the remaining provisions. Instead of the ineffective provision, the relevant statutory provisions shall apply.

Contact Information: OOSA Distribution & Design GmbH Steinsdorfstr. 10, 80538 Munich, Germany Tax-ID: DE368739290 Email: office@outofsouthafrica.com